Privacy policy
This Privacy Policy describes how DoubleSeventh (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from our site.
What Personal Information We Collect
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
We shall respect and protect the privacy of your data, and it will only be used as necessary for the purposes set out below.
- Data you submit to us
Device information
- Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
- Disclosure for a business purpose: shared with our processor Shopify
Customer support information
- Examples of Personal Information collected: Name, Email, Order information
- Purpose of collection: to provide customer support & to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.
- Source of collection: collected from you.
Order Information
- Examples of Personal Information collected: Your name, address, phone number, email, payment information, billing address, shipping address, payment confirmation, email address, phone number.
- Account & Shopping information collected: Your username, password, security questions, including the items you view, put in your cart or add to your wishlist, any messages for customer support.
* note: we at Double Seventh do not collect or store any customer payment details. This is done using trusted third party suppliers, paypal and shopify payments, who collect and safeguard this data. for more information on how your data is handled, refer their privacy policies linked below:
https://www.paypal.com/en/webapps/mpp/ua/privacy-full
https://www.shopify.co.uk/legal/terms-payments-gb
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
We automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Minors
The Services are not intended to be used by children, and we do not knowingly collect any personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out to request that it be deleted.
Will you disclose my data to third parties?
We will not sell, exchange or otherwise distribute your personal information to unaffiliated third parties without your consent, except to the extent required by applicable laws and regulations, or as set out in this privacy policy.
We share data we collect within our corporate group and with selected trusted third parties including:
- our shipping and fulfillment partners,
- With Shopify, to provide services and advertise to you. we use Shopify to support personalized advertising with third-party services
- analytics and search engine providers that assist us in the improvement of our website and the services we provide
We will disclose data we collect to third parties:
- if Double Seventh Store undergoes a change of control or any of its business or assets are sold or transferred (in which case we would disclose your data to the prospective seller or buyer);
- if Double Seventh Store or substantially all of its assets are acquired by a third party, in which case data held by us about our website users will be one of the transferred assets; or
- if we are under a duty to disclose or share your data in order to comply with any legal obligation or legal process (for example, a court order), or in order to enforce or apply our contractual rights, including any other agreement; in order to protect the rights, property, or safety of picante ltd, our website users, or others. This includes exchanging data with other companies and organisations for the purposes of fraud protection.
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
- We use Shopify's ad services such as Shopify Audiences to help personalize the advertising you see on third party websites. To restrict Shopify merchants that use these ad services from using your personal information for such services, visit https://privacy.shopify.com/en.
How do you ensure my data is secure?
We take appropriate technical and organisational measures, physical and electronic, to ensure the security of your data and only work with trusted third parties who provide equivalent protections sufficient under the GDPR. However, the transmission of information via the internet is not completely secure. We do our best to protect your data, though we cannot guarantee the security of your data transmitted to our websites and any transmission is at your own risk.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Hyperlinks to other websites
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
- Right to Delete. You may have a right to request that we delete personal information we maintain about you.
- Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
International Users
Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact
Should you have any questions or complaints about our privacy practices, our Privacy Policy and or how we process your personal information or if you would like to exercise any of the rights available to you, email us hello@DoubleSeventhCollective.com
Last Updated: 1/9/2023
If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out above, or lodge your complaint with the local data protection authority www. ico.org.uk.